FAQ
If your questions are not answered on this page, don’t hesitate to contact us!
ORDER & SHIPPING
What payment options are available at Ritzy Black?
We currently accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover, PLUS contactless payments with Apple Pay and Google Pay.
How do I get my first 10% discount code?
To get a 10% discount code of your first order, you need to sign up and receive our welcome email.
How do I know if my order has been shipped?
Once your order has been shipped, you will receive an email with a tracking number to monitor your shipment of your order.
What's the status of my order?
Click here to lookup order status!
If you have a ritzyblack.com account, you can log in and view your order status and tracking based under recent orders on the My Dashboard page.
Orders typically take 1–3 business days to ship.
My item arrived damaged. What should I do?
If you have received a damaged product, please contact support@ritzyblack.com for assistance with photos showing the issue.
I forgot to add an item to my order, can I change it before delivery?
Once your order has been completed, it processes almost immediately and we ship to the warehouse.
Any changes cannot be made at this point to receive your order as fast as possible.
Can I change the color/size of the one I just ordered?
Once your order has been completed, it processes almost immediately and we ship to the warehouse. Any changes cannot be made at this point to receive your order as fast as possible. Please contact us immediately to cancel your order. Otherwise, we’d be happy to start a return process for the items you didn’t mean to order.
Can I change my billing or shipping address before the package ships?
You may change the shipping address by contacting support@ritzyblack.com after placing an order.
Typically, this can only be done on the same day of the order because the item will be delivered as fast as possible.
Any changes cannot be made for items that have already been shipped.
All address corrections are subject to review and may be rejected after a secure scan.
Why isn't my order delivered within the expected time?
Shipping estimates are provided by UPS and DHL.
We have been advised that some customers may experience delays due to COVID-19 safety protocols. Sorry for your inconvenience.
Do you ship it by PO box?
No, if your order passes through our system with a PO Box address, this will cause delays.
INTERNATIONAL ORDERS
Do you ship internationally?
Yes! We ship almost everywhere in the world.
Click here to find out if we ship to your country.
If your country is not included, then unfortunately, we cannot ship to you.
Will I be charged duties and taxes?
For applicable country, duties and taxes are automatically calculated and displayed at checkout.
Depending on your country, you can choose either DDP (Delivery Duty Paid) or DDU (Delivery Duty Unpaid).
If DDU is selected, you will be required to pay the required duties and taxes upon delivery, and the shipping carrier may not be able to release the package without paying the duties and taxes.
What is the status of my return?
We recommend that you use a carrier that provides a return tracking number.
It will take 2 to 4 business days to process the return after confirming the receipt date of the package.
I'd like to start a return on international orders. What should I do?
You can now proceed with the return process by clicking here.
We do not currently generate a return label for international shipments, and you will be responsible for return shipping and costs.
RETURN & EXCHANGE
What is the Ritzy Black Return Policy?
The products you ordered can be returned within 30 days of purchase.
Depending on the condition of the product, returns may not be possible.
We will be happy to accept any unworn, unwashed, unaltered, or unused items in sellable condition for a full refund within this time period.
We do not accept returns from third-party retailers. Click here to read the full policy.
How can I cancel my order?
Cancellation may not be possible depending on your order status.
To best support your request, we encourage you to contact support@ritzyblack.com for immediate assistance.
If we are unable to cancel your order, we can guide you through a simple return process at any time.
Can I exchange my order?
Exchange is not currently enabled.
For all domestic customers, we have created a pre-paid UPS return label in your package.
We want to make the return process as smooth as possible!
Please drop off the package at the local UPS location in your area.
Once we have received it, we will be happy to issue a full refund for all the items we have received.
We will email you a refund notification once the processing is complete.
Once processed, the refund will take 2-4 business days to reflect onto the original payment form.
If you have an international shipping order, please contact at support@ritzyblack.com.
How can I return the gift?
We will return the gifted items purchased online to your online credit.
The item must be unworn, unwashed, and unused with the original tag attached.
To initiate a return, contact Customer Service using the order number of the original purchaser.
Do you have a gift card?
Yes, we also have gift cards, click here to go to the gift card page.
When will I receive my refund?
Please allow 2-4 days for us to process your returned merchandise after it has been received.
We will refund the price of the items including the tax you were charged (excluding all applicable shipping charges) upon receiving the return.
Please allow up to two billing cycles for your credit to appear on your statement depending on your bank.
For international orders, we are unable to issue refunds for any customs, duties, or additional fees applicable to your order.
I lost the return label by mistake, how can I get a new one?
Click here to create a new label for domestic returns.
PRODUCT & INVENTORY
The style/size/color I want is sold out. When will the product be restocked?
Ritzy Black releases new collections every season.
If something is out of stock, you can sign up for email notifications on the Product page of the out-of-stock item.
Do you have a size chart?
Yes! You can find a link to the size chart on each product page.
I am between sizes, what size do you recommend?
Please refer to our size chart for general measurements.
For additional information, you can also refer to our bra fit guide.
If you still need help, email or call us for additional help.