Last Updated: August 31, 2026

At Ritzy Black, we want you to feel confident about every purchase. If something is not quite right, we are happy to help you with an eligible return.

This Refund and Returns Policy applies to purchases made directly through www.ritzyblack.com. Items purchased from third party retailers or other marketplaces must be returned according to the return policy of the original seller.

30 Day Return Policy

Eligible items may be returned within 30 days of the purchase date for a refund.

To be eligible for a return, merchandise must be:

• Unworn
• Unwashed
• Unaltered
• Unused
• Free from stains, odors, pet hair, deodorant marks, makeup, or other signs of wear
• Returned with all original tags attached
• In its original condition and suitable for resale

Ritzy Black reserves the right to decline a return if the item does not meet these conditions.

Proof of purchase or a valid Ritzy Black order number may be required to process your return.

How to Start a Return

To begin a return, please contact us at support@ritzyblack.com with your order number and the item or items you would like to return.

For eligible domestic orders within the United States, Ritzy Black provides a prepaid UPS return label.

Please securely package the merchandise and follow the return instructions provided with your return label.

We recommend keeping your return tracking information until your refund has been completed.

Please do not send merchandise directly to a manufacturer, fulfillment partner, or any address that has not been provided by Ritzy Black.

Domestic Returns

Eligible customers within the United States may use the prepaid UPS return label provided by Ritzy Black.

Original shipping charges paid at the time of purchase are not refundable unless the return is the result of an error by Ritzy Black or the product arrived damaged or defective.

International Returns

International orders may be returned if they otherwise meet the requirements of this policy.

Ritzy Black does not currently provide prepaid return shipping labels for international returns.

Customers are responsible for arranging and paying for international return shipping.

We strongly recommend using a trackable shipping service when returning an international order.

Original international shipping charges, customs fees, import duties, taxes, brokerage fees, and other charges associated with an international order are not refundable by Ritzy Black.

Refunds

Once your return has been delivered to us, please allow approximately 2 to 4 business days for the merchandise to be inspected and the return to be processed.

If your return is approved, a refund will be issued to the original payment method used for the purchase.

The refund will include the eligible merchandise price and applicable sales tax originally charged on the returned merchandise.

Original shipping charges are not refundable unless otherwise required by law or the return resulted from an error by Ritzy Black.

You will receive an email confirmation once your refund has been processed.

After Ritzy Black issues the refund, your bank, credit card provider, or payment service may require additional processing time before the credit appears in your account. Processing times vary by financial institution.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact support@ritzyblack.com as soon as possible.

Please include:

• Your order number
• A brief description of the issue
• Clear photographs showing the problem

If we determine that the item was damaged, defective, or incorrectly fulfilled, Ritzy Black will work with you to provide an appropriate resolution.

When applicable, Ritzy Black will cover reasonable return shipping costs for damaged, defective, or incorrectly shipped merchandise.

Exchanges

Ritzy Black does not currently process direct exchanges.

If you would like a different size, color, or product, please return the original eligible item for a refund and place a new order for the item you would like.

This approach allows you to place your new order immediately without waiting for your original return to be processed.

Product availability is not guaranteed while a return is in transit.

Sale and Promotional Items

Items purchased during a sale or promotional event may be returned as long as they meet the eligibility requirements described in this policy, unless the product was clearly identified as Final Sale at the time of purchase.

Refunds for discounted merchandise will be based on the actual amount paid after discounts or promotional offers were applied.

Promotional discounts have no cash value and are not refundable separately from the merchandise purchase.

Final Sale Items

Items clearly marked Final Sale at the time of purchase are not eligible for return or refund unless they arrive damaged, defective, or incorrect.

Final Sale status will be displayed on the applicable product page or during checkout.

Intimate and Personal Items

For hygiene reasons, certain intimate or personal items may not be eligible for return once opened, worn, or used.

If an item is considered Final Sale for hygiene reasons, this restriction will be clearly identified on the applicable product page before purchase.

Gift Cards

Gift cards are nonrefundable and cannot be redeemed for cash except where required by applicable law.

Gifts

If you received an item as a gift, please contact support@ritzyblack.com with the original order number if available.

Eligible gift returns may be issued as Ritzy Black store credit rather than refunded to the gift recipient in cash.

If a refund is issued to the original payment method, the refund will be returned to the original purchaser’s payment method.

Order Cancellations

Orders begin processing shortly after they are placed.

If you need to cancel an order, contact support@ritzyblack.com as soon as possible.

We will make reasonable efforts to accommodate your request, but cancellation cannot be guaranteed once an order has entered processing or has been shipped.

If an order can no longer be canceled, eligible merchandise may be returned after delivery according to this policy.

Missing or Delayed Refunds

If you have received a refund confirmation from Ritzy Black but do not see the credit in your account, please allow additional time for your financial institution to process the transaction.

If an unusual amount of time has passed, please contact your bank, credit card company, or payment provider first.

If you still need assistance after contacting your financial institution, email us at support@ritzyblack.com and include your order number.

Return Shipping Responsibility

Ritzy Black is not responsible for return packages sent using a shipping method or address that was not authorized by Ritzy Black.

Customers should retain tracking information until the return has been successfully processed.

Ritzy Black is not responsible for merchandise lost in transit when customers arrange their own return shipping.

Return Abuse

Ritzy Black reserves the right to refuse returns or restrict future transactions in cases involving suspected fraud, excessive or abusive return activity, repeated violations of this policy, or other activity that may reasonably indicate misuse of our return program.

Any such determination will be made at Ritzy Black’s reasonable discretion and in accordance with applicable law.

Changes to This Policy

Ritzy Black may update this Refund and Returns Policy from time to time.

Any changes will be posted on this page along with an updated revision date.

The policy in effect at the time of your purchase will generally apply to that order, subject to applicable law.

Need Help?

We are happy to assist with questions about returns, refunds, damaged merchandise, or your order.

Ritzy Black Customer Support

Email: support@ritzyblack.com

Website: www.ritzyblack.com