FAQ
Here you can find answers to common questions about ordering, shipping, returns, sizing, products, and more.
ORDERING AND PAYMENT
What payment options are available at Ritzy Black?
Available payment methods are displayed during checkout.
Depending on your device and location, available options may include major credit cards, debit cards, and supported digital payment methods.
All payments are processed securely through our checkout system.
How do I get my first 10% discount code?
Sign up for Ritzy Black emails to receive our welcome offer for your first eligible order.
After signing up, check your inbox for your welcome email and discount code.
Promotional offers may be subject to exclusions and cannot be combined with certain other promotions.
Can I change an item after placing my order?
Orders begin processing shortly after they are submitted, so we cannot guarantee changes to products, sizes, colors, or quantities after an order has been placed.
If you notice an error, please contact support@ritzyblack.com as soon as possible.
If we are unable to make the requested change, you may return eligible merchandise after delivery according to our Refund and Returns Policy.
Can I add another item to an order I already placed?
We are generally unable to add merchandise to an order after checkout has been completed.
Please place a separate order for any additional items you would like to purchase.
Can I cancel my order?
Please contact support@ritzyblack.com as soon as possible if you would like to cancel an order.
We will make reasonable efforts to accommodate your request, but cancellation cannot be guaranteed once processing has begun or the order has shipped.
If your order can no longer be canceled, eligible merchandise may be returned after delivery according to our Refund and Returns Policy.
Can I change my shipping address after placing an order?
Contact support@ritzyblack.com immediately if your shipping address needs to be corrected.
We may be able to update the address before fulfillment begins, but changes cannot be guaranteed.
Once an order has shipped, we may no longer be able to change the delivery address.
Customers are responsible for providing a complete and accurate shipping address at checkout.
INTERNATIONAL ORDERS
Do you ship internationally?
Ritzy Black ships to many international destinations.
Shipping availability depends on the destination and will be shown during checkout.
If your country is not available as a shipping destination at checkout, we are unfortunately unable to ship to that destination at this time.
How much does international shipping cost?
International shipping costs vary depending on the destination, shipping method, and order.
Available shipping options and applicable charges will be displayed during checkout before you complete your purchase.
Will I have to pay customs duties or taxes?
International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.
When available, applicable charges may be calculated or displayed during checkout.
In other circumstances, the customer may be responsible for paying duties, taxes, or other fees before the carrier releases the shipment.
These charges are determined by local authorities and are not controlled by Ritzy Black.
Can I return an international order?
Yes. Eligible international merchandise may be returned according to our Refund and Returns Policy.
Ritzy Black does not currently provide prepaid return shipping labels for international returns.
Customers are responsible for arranging and paying for international return shipping.
We strongly recommend using a trackable shipping method.
International shipping charges, customs duties, import taxes, brokerage charges, and similar fees are generally not refundable by Ritzy Black.
DAMAGED OR INCORRECT ORDERS
My item arrived damaged or defective. What should I do?
Please contact support@ritzyblack.com as soon as possible.
Include your order number, a description of the issue, and clear photographs showing the damaged or defective area.
We will review the information and work with you to provide an appropriate resolution.
I received the wrong item. What should I do?
Contact support@ritzyblack.com and include your order number, a description of what you received, and photographs when helpful.
If we confirm that an incorrect item was shipped, we will work with you to resolve the issue.
PRODUCTS, SIZING, AND AVAILABILITY
Where can I find the size chart?
Size information is available on applicable product pages.
We recommend reviewing the size chart before placing an order because sizing and fit may vary between products.
What should I do if I am between sizes?
Review the measurements provided on the applicable product page and compare them with your own measurements.
Your preferred fit may also influence your size choice.
If you need additional assistance before ordering, contact support@ritzyblack.com and tell us which product you are considering.
Will sold out products be restocked?
Restock availability varies by product.
If an item or size is unavailable, check the applicable product page for restock notifications when offered.
You can also subscribe to Ritzy Black emails for information about new products, collections, and restocks.
Why does the color of my item look slightly different from the website?
We make reasonable efforts to represent product colors accurately.
However, colors may appear somewhat different depending on your monitor, phone display, screen settings, lighting conditions, and the materials used in the product.
How should I care for my Ritzy Black clothing?
Care instructions may vary depending on the fabric and construction of each product.
Please follow the care instructions provided on the product page or garment label.
Following the recommended care instructions can help preserve the fit, appearance, and performance of your clothing.
SHIPPING AND DELIVERY
How long does it take for my order to ship?
Orders typically begin processing within 1 to 3 business days.
Processing and delivery times may vary depending on the product, order volume, destination, carrier conditions, holidays, and other factors outside of our control.
Once your order ships, you will receive a shipping confirmation email with tracking information when tracking is available.
How can I track my order?
Once your order has shipped, we will send a confirmation email containing your tracking information.
If you have a Ritzy Black account, additional order information may also be available through your account dashboard.
Please allow some time after receiving your tracking number for the carrier system to display updated information.
Why has my tracking information not updated?
Shipping carriers may require additional time to scan and update a package after a shipping label has been created.
Tracking may also temporarily stop updating while a package is moving between carrier facilities.
If your tracking information has not changed for an unusually long period, please contact the shipping carrier first.
If you still need assistance, contact support@ritzyblack.com with your order number.
What should I do if my package is delayed?
Delivery dates provided by shipping carriers are estimates and may occasionally change because of weather, carrier delays, high shipping volume, customs processing, or other circumstances.
Please review your tracking information for the latest available delivery status.
If your package appears significantly delayed or the carrier cannot assist you, contact support@ritzyblack.com and we will help you review the situation.
What should I do if my package says delivered but I cannot find it?
First, check around the delivery location and ask household members, neighbors, building staff, or mailroom personnel who may have accepted the package.
Some carriers may mark a package as delivered shortly before the package physically arrives.
If you still cannot locate the package, contact the carrier using your tracking number.
If the issue remains unresolved, contact support@ritzyblack.com with your order number and tracking information.
Do you ship to PO Boxes?
Our available shipping methods may not support every PO Box address.
We recommend using a physical street address whenever possible to avoid shipping delays or delivery restrictions.
If a shipping method cannot service the address entered at checkout, you may be asked to provide an alternative address.
I lost the return label by mistake, how can I get a new one?
Click here to create a new label for domestic returns.
RETURNS AND REFUNDS
What is the Ritzy Black return policy?
Eligible merchandise may be returned within 30 days of the purchase date.
Returned items must be unworn, unwashed, unaltered, unused, and in their original condition with all original tags attached.
Items showing signs of wear, stains, odors, makeup, deodorant marks, pet hair, washing, alterations, or other use may not be accepted.
Items clearly identified as Final Sale are not eligible for return unless they arrived damaged, defective, or incorrect.
Please review our full Refund and Returns Policy for complete details.
How do I start a return?
Contact support@ritzyblack.com with your order number and the item or items you would like to return.
We will provide instructions for completing an eligible return.
Please do not send merchandise directly to a manufacturer, fulfillment partner, or an address that has not been provided by Ritzy Black.
Do you provide a prepaid return label?
For eligible domestic returns within the United States, Ritzy Black provides a prepaid UPS return label.
International return labels are not currently provided.
International customers are responsible for arranging and paying for return shipping.
What happens if I lose my domestic return label?
Contact support@ritzyblack.com with your order number.
If your return is eligible, we can assist you with obtaining the appropriate return instructions or replacement label.
Can I exchange an item for another size or color?
Ritzy Black does not currently process direct exchanges.
If you would like another size, color, or product, return your original eligible item for a refund and place a new order for the item you want.
Placing a new order immediately also helps reduce the chance that your preferred size or product will sell out while your return is being processed.
When will I receive my refund?
After your return is delivered, please allow approximately 2 to 4 business days for inspection and processing.
If your return is approved, the refund will be issued to the original payment method.
You will receive an email confirmation when the refund has been processed.
Your financial institution may require additional time before the refund appears in your account.
Will my original shipping charge be refunded?
Original shipping charges are generally not refundable.
If your return is the result of an incorrect, damaged, or defective item sent by Ritzy Black, please contact us so we can review the situation.
Can I return an item that was purchased on sale?
Sale and promotional merchandise may be returned if it otherwise meets our return requirements, unless the product was clearly marked Final Sale at the time of purchase.
Refunds are based on the amount actually paid for the merchandise after discounts were applied.
Can I return a Final Sale item?
Items clearly marked Final Sale cannot be returned or refunded unless they arrived damaged, defective, or incorrect.
Final Sale restrictions will be identified before purchase when applicable.
Can I return a gift?
Eligible gifts may be returned if they meet our standard return requirements.
Please contact support@ritzyblack.com with the original order number if available.
Depending on the circumstances, an eligible gift return may be issued as Ritzy Black store credit.
If a refund is returned to the original payment method, it will be credited to the original purchaser rather than the gift recipient.
Can I return something purchased from another retailer?
No.
Ritzy Black can only process returns for eligible merchandise purchased directly through www.ritzyblack.com.
Products purchased from another retailer, marketplace, or third party seller must be returned through the original seller according to that seller’s policies.
PROMOTIONS
Can I use more than one discount code on an order?
Unless otherwise stated, promotional codes generally cannot be combined with other promotional codes or offers.
Any restrictions associated with a promotion will be communicated with the applicable offer.
I forgot to use my discount code. Can it be applied after I place my order?
Discount codes should be entered during checkout before the order is submitted.
We cannot guarantee that a promotional code can be applied retroactively after an order has been completed.
If you experience a technical issue with a valid promotional code, contact support@ritzyblack.com as soon as possible.
ACCOUNT AND COMMUNICATION
Do I need an account to shop at Ritzy Black?
Account requirements depend on the checkout options currently available on our website.
Creating an account may make it easier to review previous orders and manage available account information.
How can I stay informed about new collections and promotions?
Subscribe to Ritzy Black emails for information about new products, collections, restocks, promotions, and other brand updates.
You can unsubscribe from marketing emails at any time using the unsubscribe option provided in our promotional emails.
STILL NEED HELP?
We are happy to help with questions about your order, products, returns, or shopping experience.
Ritzy Black Customer Support:
Email: support@ritzyblack.com
Website: www.ritzyblack.com